Hartlepool’s £1,000,000 Challenge

Local people and organisations are working to put £1,000,000 into Hartlepool people’s pockets by 31st of December 2018. Click here to see our progress.

Scroll down for an overview of what we are doing, where you can find us and how you can get involved.

Call/text us on 07976 76 36 56 or email hartlepoolactionlab@gmail.com to get in touch. Follow us on Facebook by clicking here.

Our plan and how can you get involved

Have a free, friendly and confidential chat with our Advocates

Advocates support and empower people to reduce the cost of living and maximise income. They can support people to access resources, services and cheaper deals.
Use the map below to see where our Advocates work from. Get in touch with us using the details above if you are planning to come and see us, to confirm we will be there to meet you. So we can see what you can save, bring your bills and any relevant paperwork.


Our Advocates can support you to
Cut your gas and electricity bill by switching to a cheaper tarrif

This applies to you if you pay an energy company for gas and/or electricity. This particularly applies to you if you have not changed your tariff during the past year or longer. On average, we have saved people between £100 and £200 a year by switching their tariff. There are some occasions where people could have saved around £300 a year. Click here to compare prices online yourself. Click here to find out about the Warm Homes Discount, an energy-related welfare benefit.

Make your home warmer with insulation and/or a new boiler

This applies to you if you are a private tenant or an owner-occupier who receives at least one of the following welfare benefits: income-based Job Seeker’s Allowance; Income Support; income-related Employment and Support Allowance; guarantee credit Pension Credit; Child Tax Credit/Working Tax Credit (with a low income); or Universal Credit (with a low income). You can ‘top up’ existing loft insulation if it is shallower than 10cm.

For a new boiler, your current boiler has to be working and over 10 years old. Click here to check your eligibility and apply online. You do not have to be an npower customer.

(Note: the eligibility criteria are set to change soon and you may become eligible if you receive a disability benefit or Child Benefit.)

Funding is only available for broken boilers if you have a long-term health condition, are on a low income and have low savings and have been an owner-occupier for at least 6 months. This is through a scheme called Health Through Warmth. It will only provide part of the cost of a new boiler. Click here to check your eligibility and apply online. You do not have to be an npower customer.

Bring down your water bills

There are two ways you can do this.

Get a water meter. This is likely to save you around £100 a year if you live on your own. You could also save if you have more people in your household, but consume a low volume of water. You can have a water meter uninstalled for free within two years of having one installed, if you change your mind. The average cost of a ‘metered’ water bills is:

  • £248: 1 person in household, consuming 56m3 of water a year
  • £347: 2 people in household, consuming 99 m3 of water a year
  • £408: 3 people in household, consuming 125 m3 of water a year
  • £454: 4 people in household, consuming 145 m3 of water a year

Get AquaPlus or WaterSure. This will cap your water bill at £356 a year. This applies to you if you have a health condition that means you need to use a lot of water or you claim Child Benefit for three or more children. You also need to have a water meter installed, which you can access for free, and be on certain welfare benefits.

Contact Hartlepool Water on 01429 858 050 for more information. Click here for information on water meters. Click here for information on WaterSure or AquaPlus.

Check you are receiving your welfare benefit entitlements

This applies to everyone, but particularly if you have had a recent change in circumstances. Our advocates can’t advise you directly, but can signpost you for a free, confidential 20-minute appointment with a professional at:

  • Monday 9:00am to 4:00pm at Community Hub North (West View Advice and Resource Centre)
  • Tuesday 9:00am to 12:30pm at Kilmarnock Road Centre
  • Wednesday 9:00 to 12:00noon at Community Hub South (Wynyard Road Community Centre)
  • Thursday 10:00am to 3:30pm at Community Hub Central (Central Library)
  • Friday 9:00am to 12:30pm at Community Hub North (West View Advice and Resource Centre)
Join the Food and Fuel Club

This applies to everyone. Food and Fuel Club members are invited to Food and Fuel Fairs (see below), where we give tips and tricks on budget cooking, online shopping and most of the other things listed above. We can offer members a free slow cooker, store cupboard essentials and a community recipe book. As part of the #EndPeriodPoverty campaign we make available free sanitary products where we can. You can join the Food and Fuel Club on Facebook by clicking here, to share and get tips on all things food and fuel, or by speaking to an Advocate or coming to a Food and Fuel Fair.

Pop along to a Food and Fuel Fair

A typical Fair will offer help with energy, water, online shopping, budget cooking, welfare benefits, free sanitary products and children’ entertainment. We also usually offer free food and free access to WiFi.
Click here to see our Food and Fuel Fair calendar.

Supporting the Jutland community to maximise income

For many, the welfare benefits system is complicated and does not provide enough to make ends meet.
Local people and organisations, including the West View Advice and Resource Centre and Thirteen Group, are helping Jutland area residents to see if they could be entitled to (extra) welfare benefits.
Click here to see our calendar of events in the Jutland Road area.
Or, you can arrange an appointment, held at Golden Flatts Primary School or the Jutland Road Community Centre, with a professional adviser by using the contact details above.

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